Privacy Policy

1. Who we are

This Privacy Policy explains how Doluno, operated by Foo Kin Company SARL AU (“Doluno,” “we,” “us,” or “our”), collects, uses, and protects personal information when you visit our website, place an order, contact us, or interact with our marketing.

For privacy questions, contact us at contact@doluno.online.

2. Information we collect

We may collect the following information when you use our website or services:

• Contact details such as name, email address, phone number, and shipping/billing address.
• Order information, including products purchased, order history, delivery status, and customer support messages.
• Payment information processed through secure third-party payment providers. We do not store full payment card numbers on our own systems.
• Technical and usage information such as IP address, browser type, device information, pages viewed, cookies, pixels, and similar technologies.
• Marketing and communication preferences, including email, SMS/WhatsApp or other consent-based communication preferences where applicable.

3. How we use your information

• Process, confirm, ship, and support your orders.
• Provide customer service and respond to questions or complaints.
• Send order updates, shipping updates, delay notices, and service messages.
• Improve our website, products, offers, and customer experience.
• Send marketing communications when permitted by law or consented to by you.
• Detect, prevent, and investigate fraud, abuse, security issues, and suspicious orders.
• Comply with legal, tax, accounting, and regulatory obligations.

4. Cookies, analytics, and advertising tools

Our website uses WordPress and WooCommerce. We may also use Google Analytics, Meta Pixel, TikTok Pixel, email marketing platforms such as Klaviyo or Mailchimp, WhatsApp communication tools, and other similar service providers.

These tools may collect information about your device, browsing behavior, purchases, and interactions with our ads or emails. You can control cookies through your browser settings. Disabling cookies may affect checkout, cart, or website functionality.

5. How we share information

We do not sell your personal information. We may share information only with service providers and partners needed to operate our store, including payment processors, shipping and fulfillment partners, website/hosting providers, analytics and advertising platforms, email marketing tools, customer support tools, and legal/accounting/compliance providers when required.

6. Email marketing and communications

If you subscribe or otherwise consent, we may send promotional messages about Doluno products, offers, and updates. You can unsubscribe from marketing emails using the unsubscribe link in the email. Service messages related to orders, shipping, refunds, or support may still be sent when necessary.

7. Data retention

We keep personal information only as long as necessary for the purposes described in this Policy, including order fulfillment, customer support, legal compliance, fraud prevention, and accounting records.

8. Your privacy choices

Depending on applicable U.S. law, you may have the right to request access, correction, deletion, or information about how we process your personal information. To make a request, contact contact@doluno.online. We may need to verify your identity before completing the request.

9. Security

We use reasonable technical and organizational measures to protect personal information. However, no website, payment system, or internet transmission is 100% secure.

10. Children

Our website is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.